Kforce Configuration Technician in Little Rock, Arkansas

Kforce has a client that is seeking a Configuration Technician in Little Rock, Arkansas (AR). Essential Duties:

  • Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications

  • Tests configured systems for appropriate functioning and troubleshoots for any errors found

  • Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements

  • Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config. sheets)

  • Complies with departmental training certification requirements based on configuration, level by job function, i.e. Configuration Level I, II, III

  • Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures

  • Researches hardware and software literature to keep abreast on new product/service developments and announcements

  • Works with Lead Technicians on difficult to solve problems or configurations

  • Performs general technical support, and troubleshoots and desktop systems software and hardware

  • Performs basic computer hardware and software installation and configuration

  • Ensures all systems work properly

  • Escalates problems and issues to a higher level of support

  • Represents the company in a professional and businesslike manner and communicates effectively with customers and associates

  • Interacts with customer as directed, responding to routine technical questions or request for information High Level Role - finalizing legacy PC replacement by 30-40 GE computers (hardware onsite, install GE core load / if not done / run customization script, hand out to user, help to migrate data)

  • Requires Entry level - 3 years' experience

  • To be considered for this position, candidates must have experience in a similar role or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours