Arkansas Government Job DWS Workforce Specialist in Little Rock, Arkansas


The Department of Workforce Services (DWS) Workforce Specialist is responsible forcareer orientation and planning, assessment, and enrollment of clients seeking eligibility forDWS programs and related services. This position is governed by state and federal lawsand agency policy.

Typical Functions

Interviews clients to determine eligibility for DWS programs and services by reviewingclients’ forms, asking questions concerning clients’ work history, and providing informationon programs and services. Enrolls clients in DWS programs after reviewing clients’ profile information and comparingprofile to criteria for program eligibility to determine eligibility. Contacts employers/clients by telephone or correspondence to discuss job orders, potentialjob applicants, and issues concerning clients’ eligibility for benefits or program services. Performs job placement activities by researching files and selecting position openingscompatible with clients’ employment profile, schedules interviews for clients, and informsclients of date, time, and location of interview. Administers aptitude and job skills assessments to job applicants by monitoringassessments, scoring and recording results and scheduling assessments. Accesses computer terminal to enter, check, and retrieve information concerning clients’information. Counsels clients by explaining program eligibility, program benefits, and employmentopportunities. Completes forms, reports, and records associated with DWS programs. Performs other duties as assigned.

Special Job Dimensions

Knowledge, Abilities, and Skills

Knowledge of workforce development principles and practices. Knowledge of interviewing techniques. Knowledge of skills assessment techniques. Ability to gather information and determine eligibility for programs or services. Ability to communicate information orally and in writing. Ability to locate and research information. Skill in operating computer equipment.

Minimum Education and/or Experience

The formal education equivalent of a bachelor’s degree in social services, general business, social sciences, business administration, public administration or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PARTOF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS,UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Preferred Qualifications

Certificates, Licenses, Registrations

Agency Specific Information

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED. The work history section of the application must be completed. We do not accept resumes in lieu of completing this section. If the position requires a Bachelor's Degree, an official transcript must be submitted at the time of interview. If you are claiming Veteran's Preference, a copy of the DD214 must be submitted at the time of interview.